Support
How can we help?
Found a bug, lost a streak, or have an idea for a chapter? We'd love to hear from you. A real human reads every message.
Email us atsupport@wordwiggle.dayIt helps if you include your device (e.g. iPhone 15, Pixel 8), the app version from Settings, and your friend code if you have one.
Quick answers
My streak reset. Can you restore it?
Streaks count UTC days (they change at 00:00 UTC). A streak freeze is used automatically on a missed day if you hold one. If something looks wrong, email us with your friend code and the date, and we'll take a look.
How do I move my progress to a new phone?
Tap Guest on the home screen of your old phone and sign in, then sign in with the same account on the new one. Your progress comes with you. Playing without an account is always fine, but then your progress stays on that device.
A word I know wasn't accepted.
Each board has a set of hidden answer words, and WordWiggle sticks to common words. Tell us the word and the board date and we'll consider adding it.
I bought something and didn't get it.
Open Settings and tap Restore purchases while you're online. If it still hasn't arrived, email us your purchase receipt and we'll sort it out.
How do I turn off sound, music or haptics?
Pause a game (or open Settings) and switch off Sound, Music or Haptics. Each one is separate.
How do I delete my data?
Email us with your friend code and we'll delete your account and game data from our servers. Uninstalling the app removes everything stored on your device. See our Privacy Policy for details.